Spectrum Customers across central Florida are not happy with company’s response towards Irma, they complained that disruptions in cable and Internet services have been for too long, with vague repair timelines and in some instances outlasted power outages the company has blamed for lack of signals.

Bob Rader went without service for a week after the storm ripped through the region early in Sept. Adding to the 80-year-old’s frustration, he was having tough time getting answers from the company, he said.

“At first, they made me feel optimistic because they seemed to know there were people in my neighbourhood without service,” he said. “Then, every other time, I got wrapped into a maze of telephone button punching.”

The company has offered Central Florida residents credit for service time during Hurricane Irma last week, if they contacted the company.  Company’s spokesman Joe Durkin has warned customers last week that Irma has knocked out some services.

Companies spokesman Joe Durkin said in an email Tuesday that, “Customers that may have been impacted during hurricane Irma with loss of Spectrum services should contact customer service to request credit”.

“The impact of this monster storm was felt across Florida and in some areas worse than others,” spokesman Joe Durkin said shortly after the storm.

By A.s